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3 Messages

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90 Points

Thu, May 12, 2022 4:59 PM

Adjustments to DNS Settings

I am launching a new site and can not adjust my DNS settings to point to the new site. I understand there are currently 'technical difficulties' but is there an ETA on when adjustments will be able to be made again? Or is there a backside of the site that can be adjusted by support? 

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Brand User

5.6K Messages

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98.6K Points

Il y a 3 m

Hello, 

It looks like all of your domains were transferred to GoDaddy in the past year. You would need to log in to that account to update the DNS. 

3 Messages

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90 Points

@elyzabethv​ where do you see that information? We never had an account with GoDaddy for the domain we are trying to adjust.

Brand User

5.6K Messages

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98.6K Points

If you do a WHOIS look up for each of your domains, you'll see they are registered through GoDaddy. pittsburghsuperspasale.com is pointing back to Homestead nameservers and pulling up your site with us. The other two are pointing to sites with Hostgator. 


You may want to speak with anyone else who helps manage this account regarding this. 

3 Messages

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90 Points

Il y a 3 m

Hi there, We never had an account with Godaddy... where are you seeing that?