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Tue, Dec 3, 2013 10:27 PM


How do I reset my store's administrator password?

If you are not sure what the password is for your BigCommerce control panel, then you do have the option of using the password reset tool.

1.) Go to your store's admin login screen. (Ex.,
2.) Click on the Forgot your Password? link.

3.) Enter the username ('admin' by default) or the email address associated with the user account.

4.) Click the Send Email button.

5.) Then you should see a message informing you to check your email. For the 'admin' account, this is usually the e-mail address you gave BigCommerce when you signed up for your store.

6.) Check your inbox, and you will see an email with a link that you need to click on to reset your password.
7.) Once you click on the link you will be taken back to your control panel login, where you will enter your username or email address and new password.
8.) Then click on the Update button.

9.) You will then be able to login to your BigCommerce control panel using the associated username or email address, and the new password that you have just created.

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