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Sun, Oct 6, 2013 8:32 PM

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How do I connect to my store via WebDAV using CyberDuck?

What is Cyberduck?
Cyberduck is a free WebDAV software client that allows you to access your store's files remotely. It is available for both Windows and Mac OS X.


Find your WebDAV login info 1. In your Bigcommerce control panel, go to Settings › Server Settings › File Access (WebDAV).

In some versions of the control panel, this is located under Setup & Tools › File Access (WebDAV).
2. You will see your WebDAV login information listed under the WebDAV tab.

Login Details

Connect with Cyberduck 1. Open Cyberduck.

CyberDuck Open

2. Click on Open Connection.

Cyberduck Open Connection Button

3. Enter the login information from the Bigcommerce control panel into Cyberduck/

  • Server - enter the WebDAV Path. The port 443 will fill itself in, and /dav will move to the Path field.
  • Username - this is the email address listed under WebDAV username.
  • Password - this is the WebDAV Password.
You many need to uncheck the Anonymous Login check box to input your username and password

Enter Login Details

4. Click Connect. When the login is successful, you will see your store's folders.

Cyberduck Connection Open

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