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12 Messages

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472 Points

Thu, Dec 18, 2014 3:58 AM

Closed

Ready To Leave Homestead

I have been a Homestead customer for several years and up until a few weeks ago was very, very happy with your service.  However, based on problems I have had with not having access to CHAT, unacceptably long waits on hold when I call, and not being able to contact anyone for help, in addition to my updates loading slowly, and my sit loading even slower when I visit it, I have no choice other than to seriously begin the search for a new company.  This really saddens me, but based on research I have done about the changes with Intuit/Homestead, I am not pleased at all with the direction your company is going in.  I just wanted you to know and unfortunately this is the only option you have provided for me to contact you.

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