Need help with sync files error

I can not update my site due to the "synchronizing file" error!  I really need this resolved!  I have vital info that MUST be updated through my site.  Will I get credit for the errors & inconvenience coming from you guys?  Its very hard to contact anyone or get live help when needed to get issues resolved!  I am soooo frustrated!

Note: This conversation was created from a reply on: SUFFERING YOUR SYNCHRONIZE FILE BUG FOR 3 DAYS.