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Thu, Aug 16, 2018 9:07 PM

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How come after customer makes a purchase it doesn't redirecting from paypal?

Hi,
After a customer makes a purchase from our website using the PayPal buttons on our site it is supposed to redirect back to a our site, instead it a page comes up that says "can not redirect back to site". I contacted PayPal and they test everything and this is what they said. "This issue is not related to PayPal, as the transaction was redirected as intended"..
So they say there end is redirecting but something on our end is preventing it from going through.
We get several calls a day and the customer ask if the purchase went through because of this issue. Its been going on for probably a year or more. Our site is built with Homestead Site Builder
Thanks for the help!
Christian

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