julie5154's profile

10 Messages


658 Points

Sat, Nov 3, 2018 1:00 PM

Cart does not empty after payment

I've had many customers tell me that after they have shopped and paid online, their cart does not clear out, making them think the order did not go through, so they order again.  I've had to refund tons of duplicate transactions because of this.  Is there a way to fix this?

I don’t have any idea what browser the customers are using – is there a way for me to know that?  I normally use Chrome.  It is not a specific product – it’s any and all products.  I have tried duplicating it, and agree – the cart does not empty out after the order, leading you to believe that the order has not been placed.  No common factors that I know of – I have orders from all over the world.  I’m not sure if it happens every single time and most people don’t see it, or just ignore it, or if it happens sporadically.  But I have had lots of duplicate orders. I would really like to get this corrected because it’s an aggravation and it makes my website, and therefore my business, look unprofessional.  

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