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I Wish to Cancel My Account

How do I cancel my account and prevent it from auto renewing?

Question

 • Websitebuilder

13

1

0

Website Visitor Map

When I go onto the Stats the visitors map only shows the USA. Whilst that is interesting, I would like the map to show the world. How can I change it?

Question

4

1

0

Unable to upload photos in WebsiteBuilder.

It's been a while since I've needed to change photos, but yesterday I attempted to change an existing photo with a different one. As it initiated the upload process, text in the lower left corner of the screen stated:  "Analysis of the image violation..."  I tried again today and have the

Problem

12

3

0

Soundcloud autoplay not working

Hi there when saving a soundcloud clip and setting as autoplay when I view my site the soundclip is not autoplaying Any help please ?

Question

 • Community Announcements

7

1

0

simplestore ,

Hello I cannot change the dollar sign in to an Euro sign. How to do?

Question

3

1

0

Billling

i am being prompted to create a new website will i still be billed for the one in existence?

Question

4

1

0

Email issues

We have set up an email with Roundcube, but are unable to send or receive emails. We are not forwarding to any other mailbox. Email address is info@bethegiftne.com. Please advise.

Problem

 • Email Support

8

2

0

Fill out Form in Website Builder

Hi I have a Christmas Parade form in the old style builder. Can I do one if I change over to the new Website Builder? It needs have have checkmark choices and to be able to fill in information that would be emailed to me once the person completes it. Thank you

Question

4

1

0

how do I unfollow a post here?

I keep getting updates to a post I follows years ago - "Account: Create a New Site" - I dont want to get notifications on this post how do I turn it off? THe text under hte post reads that I am NOT following.  I suspect it is because I replied at one time but who knows where????

Question

 • Troubleshooting

8

1

0

Homestead marketing

I was harassed every time I logged in to websitebuilder to upgrade my sitebuilder plus for e-commerce. Finally I agreed thinking i could cancel the upgrade, but to no avail No-where can I do that and there is no where to contact Homestead other than this community. What crap!

Problem

 • Websitebuilder

14

5

0

Phone number changes numbers when published?

When I publish our website, it changes our phone number from (513) 523-2015 to ​(513) 760-1597 which is not our number. It appears it only happens on my laptop.  The number is correct on my phone and ipad.  What is going on?  I've tried moving our phone number to a different spot on

Question

5

1

0

Handicapped clip art

Good morning, On our website, we have a wheelchair imagine to indicate that we are handicapped accessible. How ever now we have a gray box that says "This image does not comply with our terms and conditions.  What does that mean and it there another way to share that we are handicapped friendl

Question

 • Domain Support

4

2

0

Accepted Solution

unable to select site. tried 5 same message - see below

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Problem

 • Account & Billing

5

1

0

Preview shows new link and document, but when I save and publish it doesn't change

I uploaded a new capabilities statement and changed the link. When I preview the new link, it shows me the new document, but when I publish it doesn't show up.  I know I have saved it because I've logged in and out and the website editor has my changes, but still, the published version hasn't

Question

 • Domain Support

6

1

0

Unable to verify homestead certificate warning message

Outlook prompts me to verify server certificate for Homestead

Question

 • Email Support

6

2

0

contact page email address

How do I update the address that is used in the contact box? It automatically defaulted to my original website email address.  

Question

4

1

0

Domain is missing

Having a problem opening my site willbashor.com A friend said my domain is missing. I paid for it at homestead this year. What's happening? Will Bashor

Problem

 • Domain Support

7

1

0

how do I renew a domain using you services

I received an email that my domain has to be renewed, how can I do that

Question

6

1

0

incoming and outgoing emails not sending or receiving

I set up a new mailbox for a new domain and connot send or receive any email. While testing the issue I'm getting a bounce back message for emails I try to send and SMTP Error (550): Failed to set sender "bwood@kitchen-elite.com" for emails I try to send. 

Question

 • Email Support

11

1

0

Homestead versus Constant Contact

I have lost my constant contact access. I'm not sure what happened.  My domains are www.thehealingtouchbethany.com and www.thehealingtouchmaryville.com

Problem

 • Troubleshooting

7

1

0