misha7605's profile

8 Messages

 • 

360 Points

Fri, Oct 9, 2020 3:11 PM

Round Cube E-mail

Roundcube e-mail is not synchronizing this morning.  Outlook can't connect and says to contact administrator.  I log online to access my e-mail, it says log-in failed.  I go into homestead and update password thinking that may be the issue and it continues to say log-in failed with the new password.  What is up????  I need access to my e-mail to run my online e-commerce.  HELP!

Responses

Brand User

6.4K Messages

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94.8K Points

7 m ago

Hello,

What email address are you experiencing this with? I can review it. 

8 Messages

 • 

360 Points

@michelle_c 

 

misha@quarterbox3.com

 

Thank you!  

Brand User

6.4K Messages

 • 

94.8K Points

I was able to locate the issue and the box is now enabled. Please login again, the email is active. 

8 Messages

 • 

360 Points

Yeah!  Thank you....webinterpret overloaded with their site issue with the e-mail confirmations.  Now to delete ;)  

Brand User

6.4K Messages

 • 

94.8K Points

You are welcome. Apologies for any inconvenience but glad we were able to get it reconnected.