bill9059's profile

31 Messages

 • 

1.2K Points

Tue, Oct 4, 2022 1:39 AM

Takes up to a minute after pressing Submit button for Thank You Page to load

Here is an example of a form submission page which is slow after pressing Submit button to go to an .xpf page:

https://www.masterclassmanagement.com/cert-submission.html#

forwards to:

https://www.masterclassmanagement.com/CertificatePayment.html

Thank you,

Bill

Brand User

6.5K Messages

 • 

106.3K Points

2 months ago

Hello, 

This may have to do with individual internet speed or other factors. It redirected to the new page in about 4 seconds for me. 

31 Messages

 • 

1.2K Points

2 months ago

It's intermittent, I thought all was good as well (I saw your test). But after a few tests it hung up again. It seems that maybe 1 out of 4 times it just hangs for up to a minute before the destination page loads. I'm testing from my PC with no internet speed issues and from an ATT iPhone 11 that has no issues.

Any ideas of why?

Appreciate the help,

Bill

Brand User

703 Messages

 • 

26.7K Points

There really is not an answer we can provide as there are many factors involved. Anywhere between the connection of the servers that host the website files to your internet service providers. The only thing we can recommend is if you experience where it might be hanging up to refresh and try once more.