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Fri, Sep 27, 2013 4:42 PM

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What is the status of this ongoing email issue?

We are terribly sorry for the ongoing email issues and not having an ETA for when will be resolved. For anyone who has not been following the situation here is a summary.

Homestead recently implemented a new spam filter which has had some repercussions. Many customers are experiencing slowness and delivery problems due to an unusual amount of spam. In addition some customer email accounts are not showing up on the Email Manager screen. Our email admins are working diligently to fix the problem by building new email servers with an improved spam filter. It will take some time to get the new servers installed and configured as well as get any remaining black lists issues resolved. Since this is a major upgrade there are numerous complexities we are dealing with. Therefore we still do not have a definitive ETA.


What can I do?

1. If you need an update on the email situation, you can visit the announcement thread here.

2. We understand that for many of you, your email is a critical component of your business. Since we do not have an ETA, you may wish to set up an email account through another provider such as Zoho, or Google.

3. If you do create an email account with a different provider you will need to update your MX records through the Domain Manager screen on Homestead.com See instructions

This thread will remain open for questions if anyone needs help changing their MX records, please post below.

Please do not use this thread for posting complaints or venting. We do understand how frustrating this is for many of you but I need to keep this thread focused on helping customers. If you would like to voice a complaint please post here

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