christopher0096's profile

5 Messages

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170 Points

Wed, Oct 5, 2022 2:50 PM

Received E-mails MISSING

I viewed my e-mails this morning and went back to view them and they were all gone! How can I find out if this is a system issue. I need my e-mails back.

Brand User

6.4K Messages

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105.8K Points

2 months ago

Hello, 

Can you please check Roundcube directly and confirm that they're missing there? If they are, we can look into email restoration services. 

5 Messages

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170 Points

@elyzabethv​ - With much effort was able to finally contact a "service technician" with Roundcube and was informed they had no idea what I was talking about. There was no "system glitch" that they were aware of and that the e-mails, if gone, are permanently gone and there is nothing they are able to do.

Brand User

703 Messages

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26.7K Points

Which email address was it that contents were lost? We can set up a courtesy restore to try to get those back.

5 Messages

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170 Points

@todd_h​ the e-mail address is:

info@christophercharlesinteriors.com

Br, CCE

Brand User

703 Messages

 • 

26.7K Points

Thank you, I have put in the request for recovery. Please allow up to 24 to 48 business hours for it to be completed. 

5 Messages

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170 Points

Todd,

Thank you so very much. Whatever you did was a major success.  I have all of my 'received' e-mails back in the 'INBOX'.

Again, thank you so very much!

Br, CCE