Query on Emails from Roundcube

Received these 2 emails the other day and wanting to know if they are legitimate or a hoax. Image: https://prod-content-care-community-cdn.sprinklr.com/18625bcc-2014-418f-a6bf-35b74df5be9f/RackMultipart20191201970111xq7-96941ef9-7409-4860-98bd-69b00cc6160d-1648818626.jpg1575166395

Image: https://prod-content-care-community-cdn.sprinklr.com/18625bcc-2014-418f-a6bf-35b74df5be9f/RackMultipart20191201970111xq7-96941ef9-7409-4860-98bd-69b00cc6160d-1648818626.jpg1575166395

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susan5974

Query on Emails from Roundcube

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