john7438's profile

9 Messages

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290 Points

Mon, Sep 12, 2022 5:52 PM

Problem with contact form

When someone fills out the contact form on my site I don't get the information. Did I do something wrong in the set up?

How can I besure I get contact information from people who visit my site?

Brand User

6K Messages

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102.1K Points

23 d ago

Hello, 

Which website are you referring to?

9 Messages

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290 Points

@elyzabethv

Thank you for your response, I think it is happening on both websites.  www.jms-engravingandetching and on www.jmseande.com.

I don't know how long this has been happening  and didn't realize it until I spoke with someone who called me on the phone.

Brand User

6K Messages

 • 

102.1K Points

Hmm. Ok, so those are two different builders, with completely separate contact forms. So, I would have to imagine it might be the email that is either blocking the emails or sending them to spam. I would recommend checking spam or even adding the email address the form submissions come from to your contacts. 

9 Messages

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290 Points

Hi elyzabethv, 

I checked my spam and didn't find anything. I really don't know what I am doing.  is There any way to talk with someone while I am in front of my computer? or is there a tutorial on how to set the contact pag up?  I have questions about the two sites and whether It is advisable to keep both.

I do appreciate all of your help.

John

Brand User

6K Messages

 • 

102.1K Points

Yes, absolutely. Please call 1-800-710-1998 to speak with an support rep.