A

2 Messages

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80 Points

Thu, Sep 22, 2022 6:55 PM

Not receiving emails

Created a new user and she is able to send emails but not receive. All of the other mailboxes are working correctly which is odd. Maybe we missed something somewhere during setup?!

Brand User

661 Messages

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26.3K Points

Il y a 10 d

Hello, I can take a look. What is the email address that is having an issue?

2 Messages

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80 Points

@todd_h

The email address is alysonr@hkconserv.com

Brand User

6K Messages

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102K Points

OK, and have you been checking Roundcube for the incoming email or an email client like Outlook?