R

14 Messages

 • 

220 Points

Mon, Jul 25, 2022 5:34 PM

Forms page not sending email sine 6:00 pm Fri 7/22/2022

My medical practice Prescription Request Page has stopped sending emails of the patient completed form;

https://www.aafpc.net/Rx_Email.html

Please advise solution. No emails received in my inbox local or online since 6:00 pm Friday.

Robert Slayden, M.D.

Brand User

6K Messages

 • 

102.1K Points

2 m ago

Hello, 

I'm not sure if the email in the settings was changed or the email was deleted, but the form is set to send submissions to Rx@AAFPC.net, which does not exist on this account. You would either need to create that email address or change the address in the settings for the form. 

14 Messages

 • 

220 Points

2 m ago

Rx@aafpc.net is a working ( I tested it 5 minutes ago) email address and has been used by this from on our website this way for years. I have not made any recent changes to the site or this particular page. Is there some reason this email suddenly stopped being valid Friday at 6:00 pm?

Brand User

6K Messages

 • 

102.1K Points

Oh, I see. You just don't have email for this domain through Homestead anymore. 

You may need to get in contact with your email service, because I just tested this by adding my own email address into your form settings and submitting a test form, and I got the submission without issue:

 

So, the form submission emails are working, but for some reason, it may be blocked by your email service. 

14 Messages

 • 

220 Points

I am over my head here. I can't seem to get this to work. It doesn't matter what email I use. I probably will just use refillrequest@aafpc.net and not forward it. 

Just tried that and I still can't receive emails sent to that address refillrequest@aafpc.net either through the website form page or sent directly to that address other than initial email setup message. Perhaps I need to give it more time to receive messages. Can you look and see if I have it configured properly. Any advice?

14 Messages

 • 

220 Points

2 m ago

Emails are rejected, can you help me repair this

Thanks so much for your help:

Your message to refillrequest@afpc.net couldn't be delivered.
refillrequest wasn't found at afpc.net.
rx      Office 365      refillrequest
Action Required                 Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:
  *   Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
  *   Contact the recipient (by phone, for example) to check that the address exists and is correct.
  *   The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
  *   Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365< https://go.microsoft.com/fwlink/?LinkId=532972>, and then send the message again. Retype the entire recipient address before selecting Send.
If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.
Was this helpful? Send feedback to Microsoft< https://go.microsoft.com/fwlink/?LinkId=525921>.
________________________________
More Info for Email Admins
Status code: 550 5.1.10
This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:
The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.
Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.
Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.
Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).
Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.
For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365< https://go.microsoft.com/fwlink/?LinkId=532972>.
Original Message Details
Created Date:   7/25/2022 10:57:08 PM
Sender Address: rx@aafpc.net
Recipient Address:       refillrequest@afpc.net
Subject:        Fwd: test email address
Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient refillrequest@afpc.net not found by SMTP address lookup
DSN generated by:       PH0PR14MB5286.namprd14.prod.outlook.com
Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       7/25/2022
10:57:08 PM     APP-12  mta-15.privateemail.com ESMTPA  *
2       7/25/2022
10:57:08 PM     mta-15.privateemail.com mta-15.privateemail.com ESMTP   *
3       7/25/2022
10:57:09 PM     MTA-15-4.privateemail.com       DM6NAM12FT034.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
4       7/25/2022
10:57:10 PM     DM6NAM12FT034.eop-nam12.prod.protection.outlook.com     DM6PR03CA0088.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
5       7/25/2022
10:57:12 PM     DM6PR03CA0088.namprd03.prod.outlook.com PH0PR14MB5286.namprd14.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
Original Message Headers
Received: from DM6PR03CA0088.namprd03.prod.outlook.com (2603:10b6:5:333::21)
 by PH0PR14MB5286.namprd14.prod.outlook.com (2603:10b6:510:12b::6) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5458.24; Mon, 25 Jul
 2022 22:57:12 +0000
Received: from DM6NAM12FT034.eop-nam12.prod.protection.outlook.com
 (2603:10b6:5:333:cafe::1f) by DM6PR03CA0088.outlook.office365.com
 (2603:10b6:5:333::21) with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5458.19 via Frontend
 Transport; Mon, 25 Jul 2022 22:57:10 +0000
Authentication-Results: spf=pass (sender IP is 198.54.127.111)
 smtp.mailfrom=aafpc.net; dkim=none (message not signed)
 header.d=none;dmarc=bestguesspass action=none header.from=aafpc.net;
Received-SPF: Pass (protection.outlook.com: domain of aafpc.net designates
 198.54.127.111 as permitted sender) receiver=protection.outlook.com;
 client-ip=198.54.127.111; helo=MTA-15-4.privateemail.com; pr=C
Received: from MTA-15-4.privateemail.com (198.54.127.111) by
 DM6NAM12FT034.mail.protection.outlook.com (10.13.178.63) with Microsoft SMTP
 Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
 15.20.5482.2 via Frontend Transport; Mon, 25 Jul 2022 22:57:09 +0000
Received: from mta-15.privateemail.com (localhost [127.0.0.1])
        by mta-15.privateemail.com (Postfix) with ESMTP id B8EA118000AC
        for < refillrequest@afpc.net>; Mon, 25 Jul 2022 18:57:08 -0400 (EDT)
Received: from APP-12 (unknown [10.50.14.212])
        by mta-15.privateemail.com (Postfix) with ESMTPA id 9D67718000AA
        for < refillrequest@afpc.net>; Mon, 25 Jul 2022 18:57:08 -0400 (EDT)
Date: Mon, 25 Jul 2022 18:57:08 -0400 (EDT)
From: rx@aafpc.net
Subject: Fwd: test email address
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 7bit
X-Priority: 3
Importance: Normal
X-Mailer: Open-Xchange Mailer v7.10.6-Rev19
X-Originating-Client: open-xchange-appsuite
X-Virus-Scanned: ClamAV using ClamSMTP
Return-Path: rx@aafpc.net
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessage: 05f1d244-43a4-42f9-88df-66c5790621b9:0
X-MS-PublicTrafficType: Email
X-MS-Office365-Filtering-Correlation-Id: f1adf431-8566-417f-5d94-08da6e91014e
X-MS-TrafficTypeDiagnostic: PH0PR14MB5286:EE_