frank5245's profile

1 Message

 • 

120 Points

Thu, Jun 10, 2021 4:37 PM

"Emails not being sent or recieved

I am sending emails and some people do not get, they are not in junk/spam folder.  Sometimes I don't get emails either?

This has been going on for months now. 

Responses

Brand User

7K Messages

 • 

101.2K Points

9 d ago

Hello,

 

I have double-checked all the email DNS settings and they are all up to date.  However, it is most likely getting blocked or filtered by the recipient's security filter. Please ask the recipient to add your email address to their contact list. It is an easy way to prove it is a legit email that they do want to communicate with. Otherwise, they may need to ask their email team to clear your email from getting marked as spam.