tami9708's profile

8 Messages

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222 Points

Monday, February 13th, 2023 5:05 PM

Emails going to Junk… again

My emails from my business are going to Junk/Spam for many of my contacts. This was happening last year and then someone with IT did something and it corrected the problem. Now, it is happening again. 

Can you please help?

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35 Messages

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650 Points

4 months ago

Ongoing problem.  We lose customers due to them thinking we don't reply to their messages.  Frustrating.  Currently looking at other options.

8 Messages

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222 Points

@sonomahomesohio​ ugh and there’s no way to know! It doesn’t happen to everyone AND sometimes it isn’t even in their junk. It just isn’t delivered to them at all!

35 Messages

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650 Points

True, it's random.

Brand User

8.4K Messages

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123.8K Points

4 months ago

Hello, 

 

It looks like they updated your TXT SPF record, which would have helped with Gmail specifically. Are you seeing this happen with any specific email service like Gmail, Hotmail, Outlook, etc?

8 Messages

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222 Points

4 months ago

It’s happening generally on a corporate level. Cepa.com and .us type emails. 

(edited)

Brand User

8.4K Messages

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123.8K Points

Hmm, you may need to add a DKIM:

‎DKIM Record | Homestead Community

8 Messages

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222 Points

Does that help when the intended recipient isn’t getting anything? It shows sent in my mail but some of them are never receiving it at all. Not even in junk. 

Brand User

8.4K Messages

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123.8K Points

Yes, that should help with that issue.