W

5 Messages

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182 Points

Wed, Sep 21, 2022 7:07 PM

Emails from clients to me are bouncing back

My clients are emailing me and they are bouncing back to them and not being delivered to me. Recently I posted about my emails to clients with a gmail bouncing back to me (it was said to be fixed) and now clients can’t email me. I would appreciate this being fixed as soon as possible.

Brand User

6K Messages

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102.1K Points

Il y a 13 d

Hello, 

Can you provide me with a copy of this bounceback that they're getting? Everything regarding your email is set up properly on our end. 

5 Messages

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182 Points

@elyzabethv​ 

Hi. I was able to have a client send me a screenshot of the bounce back. Apparently none of my clients have been able to email me for at least a week. This may have been happening since Homestead “fixed” our issue emailing gmail accounts. This has to be fixed immediately as I just found I’ve missed several work orders. Thank you in advance for your immediate attention to this matter. 

Brand User

6K Messages

 • 

102.1K Points

Hi there, 

I still don't see anything on our end that should be causing a bounceback. Are you receiving any email or is it only certain customers that are bouncing back?