105 Messages
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7K Points
Email not working again
Worked for a couple days; not working again. I do not send many emails but this has failed since very early this morning.
'A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error.'
lori8469
13 Messages
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212 Points
3 months ago
I have several email accounts and some are not working either. Please message me asap.
Thank you.
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elyzabethv
8.5K Messages
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124.5K Points
3 months ago
Hello,
Sometimes, on shared hosting where many customers use the same email servers, they get detected as contributing to spam and unnecessarily get blacklisted by a few recipient email servers and RBLs. We do have a system in place that monitors our mailout server IPs for their reputation at RBLs that sends out reports periodically. Our Network Operations team rotates the blocked IPs automatically and that should resolve any blocks our servers may have, given time. We do recommend trying to resend the bounced emails.
Additionally, we have already informed our engineering team regarding this issue and our engineers are working towards a fix on increasing the reputation. I'm afraid we do not have an ETA on this. We appreciate your patience while we resolve this issue.
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