philip2556's profile

4 Messages

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180 Points

Fri, Sep 9, 2022 12:08 PM

Email file size

The email says that my attached file cannot exceed 32 MB in size. The file that I am attempting to send is less than 26 MB, yet I keep getting an error message saying that the size exceeds allowable limits. What's going on? Can anyone assist me?

Brand User

703 Messages

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26.7K Points

3 months ago

The shared email server limit is 32 MB, and if the email server is busy sending other emails with attachments that does include what you try to send. Unfortunately, there are no ways around this limit besides trying another time, or using a dropbox resolution.