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11 Messages

 • 

700 Points

Tue, Sep 15, 2020 4:03 PM

Email ending up in clients Junk folder

Hi guys, I've recently discovered that our Email is ending up in the Junk folder of various recipients. I haven't altered or changed anything and this has only just started happening in the last 4 weeks or so. All Email is sent from within Homestead Email login.

 

Any idea what could be at fault? It has caused confusion recently with people who we Email fairly regularly, hopefully someone can point me in the right direction.  

 

Thanks in advance.

Responses

Brand User

1.4K Messages

 • 

46K Points

5 days ago

Hello,

Sometimes if the email DNS settings are outdated this can occur. Please review the advanced DNS settings and verify the records are up to date. They should match the settings here. Also, ask the recipient to add you to their contact list and this can help the emails come to the inbox.

11 Messages

 • 

700 Points

Thanks Michelle, I'll have a look later and check that all is as it should be. Cheers

Brand User

1.4K Messages

 • 

46K Points

No problem.