brian9913's profile

2 Messages

 • 

130 Points

Thu, Oct 7, 2021 11:08 PM

CEO

just added two new employees but we need help adding them to our web service using the new domain/mailbox. They can receive email but unable to "

send"

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Brand User

2.8K Messages

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71.8K Points

2 m ago

Hello, 

Are all other mailboxes working without issue? What email addresses are experiencing this issue?
Are they checking the email via Roundcube or using a 3rd party email client like Outlook?

2 Messages

 • 

130 Points

2 m ago

yes other mailboxes are working correctly. 3rd party client

Brand User

2.8K Messages

 • 

71.8K Points

Ok, can you please have them verify that these settings are correct in the email client:

Email Client Settings | Homestead Community