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3 Messages

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90 Points

Sun, Nov 14, 2021 4:50 AM

Can't upload images!!

Hope someone can help!  Internet connection is good, just images are not uploading... here is what I get. have spent HOURS trying...

3 Messages

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90 Points

20 d ago

So frustrating.... have been a Homestead client for 20+ years and can't find a way to email their support directly... agghhhh

Brand User

2.8K Messages

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71.8K Points

19 d ago

Hello, 

I've seen this happen if you've been in the builder for a long time and it times out. Can you check if you can upload images when you first log into the builder?

3 Messages

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90 Points

@elyzabethv  thanks, but no. Happens when I first start up builder too. Have spent hours and finally got a few images through. Doesn't seem to be any rhyme or reason to it.

Brand User

2.8K Messages

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71.8K Points

Unfortunately, I can't replicate this issue. I just tested uploading 5 images at a time and they all uploaded in less than 30 seconds. 
Are you connected to a VPN or have a firewall set up that may be blocking part of our builder?