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10 Messages

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210 Points

Tue, Sep 20, 2022 3:23 AM

Can't Access Round Cube Email

I reset the password, but it keeps indicating 'Invalid'. Is the username the same as my website access? I've never used this before, but I need it for a validation. How do I access admin@extremescreenwriting.com? Thanks.

Brand User

6K Messages

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102.1K Points

Il y a 15 d

Hello 

The username would be the email address you're trying to log into. Is that what you're using?

3 Messages

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90 Points

@elyzabethv

when i try to log in too email it just says login failed even after resetting the PW.  and yes its the right email 

3 Messages

 • 

90 Points

Il y a 14 d

when i try to log in it just says login failed even after resetting the PW.  and yes its the right email 

Brand User

6K Messages

 • 

102.1K Points

Can you try clearing cache before you do this? Or using an incognito browser?