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2 Messages

 • 

130 Points

Sat, Aug 1, 2020 8:50 PM

can send but not receive emails via outlook or homestead webmail(roundcube)

I can send email from my account but sending to it I get a mail subsystem delivery error stating the email address does not exist. 

Reporting-MTA: dns; bosmailout04.eigbox.net


Action: failed
Final-Recipient: rfc822;XXXX@sheelyhomes.com
Status: 5.0.0
Remote-MTA: dns; aspmx.l.google.com
Remote-MTA: X-ip; [172.217.212.27]
X-Exim-Diagnostic: X-str; SMTP error from remote mail server after RCPT TO:<XXXX@sheelyhomes.com>: 550-5.1.1 The email account that you tried to reach does not exist. Please try\n550-5.1.1 double-checking the recipient's email address for typos or\n550-5.1.1 unnecessary spaces. Learn more at\n550 5.1.1  https://support.google.com/mail/?p=NoSuchUser c13si3665901jap.80 - gsmtp
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1  https://support.google.com/mail/?p=NoSuchUser c13si3665901jap.80 - gsmtp


actual account changed to XXXX for privacy

Responses

Brand User

525 Messages

 • 

37.5K Points

5 days ago

Hello,

The advanced DNS settings show records for both Homesteads Roundcube email as well as google mail. Which platform are you wanting to use. There can only be records for one of these to work properly. 

2 Messages

 • 

130 Points

5 days ago

I would like the XXXX@sheelyhomes.com to work.  Our outlook server settings point to imap.homestead.com port 143 no encryption and smtp.homestead.com port 587 no encryption. 
are these correct?  What dns advanced setting records should be removed to use RoundCube?

I currently have it working through gmail by changing the imap and smtp settings to point to gmail.com but would like to know the answer for the above questions.  Thank you.
Brand User

525 Messages

 • 

37.5K Points

I can help get it connected but need to know if you want to use Googles records and use gmail or remove these and use Homesteads email client, Roundcube. With using Roundcube, here are the server settings to connect to Outlook. https://community.homestead.com/homestead/topics/email-client-settings