Domain

My daughter has been keeping my website updated, but tonight I decided to do some changing on here and notice that under the domain tab it says "Domain transfer in process". However, this should have been taken care of well over a year ago. I have tried to contact someone about this and unfortunately, I can not get ahold of anyone! I went with this web master because of the fact that I could talk with someone. Up until recently I have not had any problems! I am trying to change things on my site and it won't let me do that either! I am beyond frustrated and need to talk with someone!!!

Has anyone else had this issue??