C

9 Messages

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170 Points

Fri, Aug 5, 2022 3:24 PM

Unable to edit text on home page

Hi, I went in to edit my home page at catmontrose.com. Although I can move elements around, it isn't letting me change any text. I don't see any text boxes. Can you help?

Catherine

Brand User

5.6K Messages

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98.7K Points

Il y a 13 d

Hi there, 

I'm unable to replicate this issue. Text boxes can be clicked on for me. What browser are you using?

 

9 Messages

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170 Points

@elyzabethv​ I'm using Google Chrome. 

Brand User

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98.7K Points

OK, are you using a VPN or possibly have a firewall or something that may be blocking this on your end?

9 Messages

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170 Points

I successfully edited it, finally, by using a mouse instead of my touch screen on my Surface Pro. Still having issues, though, in saving and publishing the edited home page. "Internal error occurred," it keeps telling me.

Brand User

5.6K Messages

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98.7K Points

Surface Pro. Is this a laptop or a type of tablet? I'm wondering if it is the device type that is causing this issue. 

9 Messages

 • 

170 Points

Maybe - the Surface Pro is a fancy Microsoft tablet that runs their full laptop software - so it isn't an Android tablet. More like a laptop. But I've been able to work on the site using this computer before, so I'm puzzled.