K

2 Messages

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80 Points

Sat, Oct 16, 2021 4:19 PM

Server is down!!!!

Please advise why there is no customer service and server is not working

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6 Messages

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120 Points

2 m ago

I'm an hour late (so the Updated an hour ago message indicates)...seems to be back up on my end...can get to the site, and to the websitebuilder. 

2 Messages

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80 Points

2 m ago

My site works but the  store link is gone

6 Messages

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120 Points

2 m ago

SORRY!!!  I missed the part about the store link!   :(    I'm a complete novice in that area, actually LESS than a novice!

Brand User

2.8K Messages

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71.8K Points

1 m ago

Hello, 

I see that this issue was caused when you took the steps to secure this site. Unfortunately, we do have a warning at the top of the article with the instructions to secure Sitebuilder Plus sites that says:
"If you have a Simplestore using Sitebuilder Plus, DO NOT PROCEED WITH THIS PROCEDURE.
For more information please read this topic:

https://community.homestead.com/homestead/topics/cloudflare-common-cloudflare-issues"

The builder you are using is an older builder and the store is not compatible with an SSL. I would recommend you start to rebuild your site on the newer builder, WebsiteBuilder, so you can have your store and secure your site.