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Brand User

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Fri, Mar 6, 2020 2:25 PM


RESOLVED-Certificate Expired Error On Email Clients 03/06/2020

Last night, we resolved an issue with our email certificate not connecting properly. This caused many people to receive errors on devices that they had their email connected through an email client like phone email applications, Outlook, and Thunderbird. If this notification is still popping up on your devices and you are unable to use the email, you'll need to remove the email address from this device and reconnect:

Once you have removed the email from your device completely, and re-added it, if you are still experiencing any issues, please describe those below and we will investigate. Again, this is only after you have remove the email and re-added it. This is the resolution that most people are able to get their email working with.

An alternate temporary solution would be to turn off the SSL in the email settings.

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