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172 Points

Wed, Feb 26, 2014 3:21 AM

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Impossible to download or export my customer list or order history

Homestead's forced transition to BigCommerce has been a nightmare! I just got this email:

"As mentioned in previous emails, Homestead Storefront is now powered by Bigcommerce and your new store with all of your products is already built at:
http://store-c9tz3.mybigcommerce.com . Your old Storefront, previously powered by ProStores will be shut down on March 3rd, 2014. After that date, you will no longer have access to your old store or Administration tools. If you would like to save your customer’s order history, you must export your data before March 3rd."

Unfortunately, I can't actually access my administrative tools to download my several years worth of customer history. The only thing that shows in what used to be my administrative/support panel now is "ProStores Upgrade Your Store".

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