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Wed, Dec 4, 2013 8:12 PM

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How do I set up an iPhone or iPad to access email? (when using Open-Xchange)

1. On the iPhone or iPad home screen, touch the Settings icon.


2. Select Mail, Contacts, Calendars.


3. Touch Add Account


4. Touch Other.


5. Select Add Mail Account.


6. Enter your personal information. Then, touch Next.



  • Name: Enter your name. For example, John Doe.

  • Email: Enter your email address. For example, john@mydomain.com.

  • Password: Enter the password created when you set up the email.

  • Description: Enter a description. For example, My Domain Email.



7. Select IMAP (or select POP3). (We
recommend you use IMAP. IMAP accounts are the recommended option for customers that want to check email from multiple sources (home computer, work computer, mobile phone).)

VERY IMPORTANT: If you select IMAP in this step, then you may need to configure additional settings. After completing the steps below, you will want to visit the following pages:

Deleting emails: https://community.homestead.com/homes...

Viewing sent emails: https://community.homestead.com/homes...


8. Enter the following information:

Enter your name. For example, John Doe.

Email: Enter your email address. For example, john@mydomain.com

Description: Enter a description. For example, My Domain Email.

Incoming Mail Server


  • Hostname for IMAP: imap.homestead.com

  • Hostname for POP3: pop.homestead.com

  • User Name: Enter your email address. For example, john@mydomain.com.

  • Password: Enter the password created when you set up the email.


Outgoing Mail Server

  • Hostname: smtp.homestead.com

  • User Name: Enter your email address. For example, john@mydomain.com.

  • Password: Enter the password created when you set up the email.



9. Touch Next.

10. If you don't get a server error, you are finished configuring your iPhone to send and receive email.

Troubleshooting

If you get the error message Cannot Connect Using SSL, touch Yes.



Then, if you see a second error message, Secure Connection Failed, touch Continue.

FOR IMAP: If prompted, your Incoming Server Port number is 143, and the Outgoing Server Port number is 587.

FOR POP3: If prompted, your Incoming Server Port number is 110, and the Outgoing Server Port number is 587.

If you receive a warning that the server could not be verified, touch Continue and then disable SSL as follows:

Go back into Settings and touch Mail, Contacts, Calendars.

Select your new account, then scroll to the bottom and click Advanced.

Make sure that "use SSL" is not selected.

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