Dudamobile?

I've been waiting for Dudamobile for a week now to switch my site to a more Mobil friendly site. They took the payment right away and stated it would take 1hour to be live... It's been a week... I think I've been patient enough and decided I will need a refund but I cannot contact them I did email them last week no one even responded to me how can homestead endorse such a company? Not fair!