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120 Points

Fri, Jul 3, 2020 7:37 AM

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After working on unpublished site on webbuilder and saving, the site disappeared.

I repeatedly saved the worked on an unpublished site. Then, I called a technician and asked them to integrate the unpublished site (for example an mysite.homesteadcloud.com) with a domain I had bought weeks ago.

My initial request was to have the technician integrate the unpublished site with the domain because months ago I had a publishing issue that was similiar. The technician told me that the site disappeared after explaining that the initial request was a success.

I believe that the worked on site may have mistakenly been erased by the technician.

My question is if there is a way to retrieve the site?

I was told by 2 separate technicians that they will put a ticket that will most likely resolve the issues. After repeatedly checking these tickets weren't confirmed as being placed. I was told I would be sent an email confirming the tickets but never received them.

On a positive note: Homestead has been a very satisfactory all around great experience throughout the years that I have been with them and still will recommend them to everyone.

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