I asked for my account to be cancelled in February and I am still being billed. How can this be reconciled?

@russell5607​ Thanks. I did not post the request on this help forum.  When the last support person helped me export some content to a third party, I asked that my account be canceled afterward as I no longer needed the services.  I am going to call 1-800-710-1998 to speak with a representative.  Hope to recover the additional couple of months I was billed.

Hi @elyzabethv​  I did not post the request on this help forum.  When the last support person helped me export some content to a third party, I asked that my account be canceled afterward as I no longer needed the services.

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Ok, please call so they can look into this. 

@elyzabethv​ Appreciate your response.  The cancellation request was emailed directly to the support person who assisted me in transferring content from a site I created to another user.  I didn't share that email in the forum.  However, I do have the email exchange.  Thanks again.

@russell5607​ Thank you!