start a new domain transfer

I need to start a new domain transfer and every-time I try to contact someone from homestead, Im put on hold for a long period of time, I cant even reach someone in the live chat. I have to talk to someone from homestead to start the transfer and it is getting ridiculous how hard it is to get help. Im starting to think I need to get a new website creator and cancel my homestead account... This really starting to hurt my business..